Kasuwa

Delete your Kasuwa account

Kasuwa is a multi-vendor marketplace run by Kasuwa (kasuwa.net) with three Android apps: Kasuwa Customer, Kasuwa Seller and Kasuwa Delivery. You can delete your account at any time, either inside the app or by asking us by email. Deleting an account cannot be undone.

Option 1: delete it in the app

Kasuwa Customer

  1. Open the Kasuwa Customer app and sign in.
  2. Tap the Profile tab at the bottom of the screen.
  3. Scroll down and tap “Delete Your Account”, then tap “Yes” on the warning.
  4. Enter your password and tap “Delete Now”. If you signed in with Google or Apple, confirm instead with that account.

Deleted straight away: Your profile (name, mobile number, email, profile photo), saved delivery addresses, cart, wishlist, notification tokens and sign-in details. Any order that has not been delivered yet is cancelled.

Kasuwa Seller

  1. Open the Kasuwa Seller app and sign in.
  2. Open the menu (☰) at the top left.
  3. Tap “Delete Account” and confirm.
  4. Enter your password and tap “Delete Now”.

Deleted straight away: Your seller profile and store details, your product listings, uploaded store documents (ID, address proof, signature), commission settings, bank details and sign-in details. If any of your orders has an open return request, finish it first; the app will tell you.

Kasuwa Delivery

  1. Open the Kasuwa Delivery app and sign in.
  2. Open the menu (☰) at the top left.
  3. Tap “Delete Account” and confirm.
  4. Enter your password and tap “Delete Now”.

Deleted straight away: Your delivery-partner profile (name, mobile number, email, address, driving licence images), notification tokens and sign-in details. Orders still assigned to you must be delivered or reassigned first; the app will tell you.

Option 2: ask us by email

If you can’t use the app (for example you lost your phone or forgot your password), email [email protected] from the email address on your account, or include the mobile number you registered with. Tell us which app the account is for (Customer, Seller or Delivery).

  • We may ask you to confirm that the account is yours before deleting it.
  • We confirm the request within 3 working days and complete the deletion within 30 days.
  • We reply by email once it is done.

What we keep, and for how long

Some records have to be kept after an account is deleted, because of tax, accounting, fraud-prevention and consumer-protection obligations under Nigerian law, and so that the other party to a sale (a buyer or seller) keeps their own records:

  • Orders, invoices, payment and refund records, wallet and payout transactions: kept for up to 6 years, then deleted.
  • Card payments are processed by Flutterwave. Kasuwa never stores card numbers; Flutterwave keeps its own records under its own policy.
  • Product reviews you posted may stay on the product page without your name or photo.
  • Support tickets and chat messages: kept for up to 12 months, then deleted.
  • Server backups are overwritten within 30 days.

For more detail, read our privacy policy.